Refund Policy

Due to the digital nature of our products and the fact that they cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 3-day refund window):

• You purchased two of the same product accidentally. In this instance we will refund you for the duplicate purchase(s).
• There is a technical issue with the product that Planner Mum cannot resolve after being informed of the issue. Products will only be eligible for a refund when sufficient information is provided regarding the technical fault.
• The product was misrepresented in the description. We consider an item to be "misrepresented" when purchased item does not match the described function in the product description or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.

All refunds are at the sole discretion of Planner Mum. Eligible refunds must be processed within our 3-day refund and exchange window. No refunds will be processed after that time.

Additional non-returnable items

• Gift cards